Casino Education Rating: 3,6/5 8289 reviews
This convenient and affordable program allows working professionals to continue their education while managing their personal life. With courses offered every Fall and Spring, students can complete the certification in a year. The online Casino Management certificate at Southern Miss is endorsed by the Mississippi Casino Operators Association. Enroll in a Workshop that makes it possible for you to go into any casino anywhere in the world and have a great time – – win, lose or draw. Become a lifetime member of the website and can come back to review or retake the workshop for as many times as you wish. The Casino Education Company, LLC is a Maine Limited-Liability Company (Domestic) filed on February 11, 2015. The company's filing status is listed as Good Standing and its File Number is 20153084DC.
Every guest that steps inside your casino, or stays in your hotel, is about to enjoy the entertainment and the thrilling ambiance that can only be experienced at your location. What if you could help them genuinely experience everything you have to offer? Ideally, you want to make their visit memorable, and you also want to increase your revenue. Let us show you how to IMPRESS™ your guests from the gaming floor to in-room dining. You will be taking all of their experiences from good to great.
Through interactive training sessions and ongoing support, this program will introduce your team to (proven) methods that help to make the casino environment more enjoyable for your customers. These enhancements increase both your gaming revenues and the length of stay.
At Oculus, we know that providing exceptional customer service is essential in today's business environment. Using the IMPRESS™ the Guest experience program for casinos, your guests will experience how your casino is different - from the first point of contact to the last. Starting from the moment your call centre agent responds to an incoming reservation inquiry, our IMPRESS™ training will ensure that your agents ask the right questions, and sell the best products and services to meet the needs of potential guests. Even with the technical selling skills that are acquired during the casino training course, we focus on selling in a personalized way to ensure that your customer experiences don't become scripted, but remain personable, authentic, and professional.
On the floor, we can show your employees that customer service should be fun, and most importantly, it can be interactive. No matter which department you want to improve, the IMPRESS™ training program will provide steps to WOW the customer, while maintaining a level of brand consistency and personal flair throughout the entire casino. Our customer service training will promote change within your casino employees as they learn to be more innovative in their service delivery.
Training with Oculus doesn't last one day. The philosophies and methods gained during the programs, once applied, will last your team a lifetime. The training will create change, and assist in overcoming learning objectives that may be hindering skill advancement. With manager support, the IMPRESS™ training will build a new team environment. It will help to blend these new concepts into a rich corporate culture that your employees will be proud to be a part of. Better yet, your employees will walk away feeling confident that they have the training they need to exceed employer and customer expectations.
Your customers will keep coming back to your casino, not because of their winnings, but due to the winning customer interactions that have been personalized to ensure their satisfaction.
What could your team walk out the door with?
- The ability to personally connect with your customers.
- The capability to quickly uncover guest needs and wants.
- Advanced selling skills to use during a guest interaction.
- A general understanding of the customer's “buying brain”.
- A firm understanding of your customer service and sales goals.
Delivery Options
Casino training can be delivered with the options belowTrainer-Led Training' src='https://www.oculustraining.com/wp-content/uploads/2015/07/map-loop.gif'>
Trainer-Led Training
We visit you
Webinars' src='https://www.oculustraining.com/wp-content/uploads/2015/01/laptop-loop.gif'>
Webinars
A trainer via the web
E-Learning' src='https://www.oculustraining.com/wp-content/uploads/2015/07/cinema-loop.gif'>
E-Learning
24/7 pre-recorded learning
Unlimited Training Topics
Our casino training programs already include many great evidence-based topics for you to choose from. But we don't stop there! If you don't find what you are looking for, we can create it for you. Within 45 days, we can research, design and present an option that is absolutely customized to your brand or operating standards.
What makes our courses special? Let us count the ways!
Course Features
100% Customization
At Oculus, we don't just create a course, box it up and send it out to all of our customers. Yuck! Who would want that? Our live sales training courses are customized to meet your needs and address your specific goals.
Online Availability
We know it is hard to train everyone at one time in one place, that is why you have the option to turn your sales training into an e-learning course. WOW! Check out more information about our e-learning subscriptions.
Desktop Work Tools
Workbooks - Yawn! Desktop Tools - Yippee! We give your team more than just a workbook; we provide some great work tools to use at their workstation.
Standard Operating Procedures
Need SOP documents to include in your employee handbook? Our sales training programs include those hard-to-write SOP documents for your viewing pleasure.
IMPRESS & RESPECT
Our trademarked IMPRESS and RESPECT sales training programs will train your team members with an easy to understand and memorable method.
Training packages are available to ensure your training is reinforced.
Monthly Membership
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Contact Us to start building your own special features to float your boat!
General Business Taxes
In fiscal year 2018, tax revenues within the state's General Fund reached nearly $3.8 billion. Of that, the hospitality industry accounted for nearly $1.5 billion, or 38.9 percent of the total. When non-tax revenues within the state General Fund are added to tax revenues, the hospitality industry represented 37.5 percent of revenues. Gaming taxes were responsible for generating the majority of the industry-generated taxes with $711.3 million, which was 47.3 percent of total General Fund revenue generated by the industry. The next largest contributor by the hotel-casino industry was sales and use tax, which generated $389.1 million during the fiscal year, accounting for 25.9 percent of total General Fund revenue generated by the industry.
NV Hotel-Casino Industry's Contribution to State General Fund Revenues - FY 2018
| General Fund Revenue Source* | Total Collections | Hotel-Casino Industry Contributions | Hotel-Casino Industry as a Percent of Total |
|---|---|---|---|
| Branch Bank Excise Tax | $2,745,343 | $0 | 0.0% |
| Business License Fee | $109,297,773 | $9,727,502 | 8.9% |
| Cigarette Tax | $160,664,759 | $27,810,558 | 17.3% |
| Commerce Tax | $201,926,513 | $37,101,559 | 18.4% |
| Gaming Taxes | $711,328,219 | $711,328,219 | 100.0% |
| Governmental Services Tax | $20,252,358 | $9,599,618 | 47.4% |
| HECC Transfer (Higher Education Capital Fund) | $5,000,000 | $5,000,000 | 100.0% |
| Insurance Taxes | $395,700,489 | $41,676,624 | 10.5% |
| Liquor Tax | $44,194,634 | $13,414,608 | 30.4% |
| Live Entertainment Tax | $125,408,805 | $100,863,895 | 80.4% |
| Mining Taxes and Fees | $63,522,196 | $0 | 0.0% |
| Modified Business Tax (MBT) – Financial | $28,404,810 | $0 | 0.0% |
| Modified Business Tax (MBT) - Mining | $22,437,129 | $0 | 0.0% |
| Modified Business Tax (MBT) – Nonfinancial [1] | $531,001,790 | $105,047,107 | 19.8% |
| Other Tobacco Tax | $16,496,006 | $2,855,406 | 17.3% |
| Transportation Connection Excise Tax | $21,773,229 | $7,620,630 | 35.0% |
| Real Property Transfer Tax [2] | $103,390,400 | $0 | 0.0% |
| Sales and Use Tax | $1,189,226,502 | $389,077,329 | 32.7% |
| Total Tax Revenue | $3,752,770,955 | $1,461,123,055 | 38.9% |
| Other Revenue | $265,940,501 | $44,003,622 | 16.5% |
| Total General Fund Revenue | $4,018,711,456 | $1,505,126,677 | 37.5% |
Sources: Economic Forum; Las Vegas Convention and Visitors Authority; Nevada Gaming Control Board, Quarterly Statistical Report; Department of Taxation Nevada Department of Employment, Training and Rehabilitation and Applied Analysis.
Note: *Reflects collections within the Nevada General Fund and excludes taxes, fees and other charges that inure to the benefit of other state and local municipalities; [1] The modified business tax is a tax on gross payroll, less a deduction for employer-provided health care coverage. Because the hotel-casino industry provides such a significant share of these benefits to its employees, the industry's share of modified business tax collections is lower than its share of employees; [2] Assumed to be zero due to a lack of available data.
2019 State Business Tax Climate Index
Casino Education Group
In the most recent Business Tax Climate Index rankings, Nevada ranks as the ninth best tax climate for businesses, positioning the Silver State as one of nation's leading pro-business states.
Source: Tax Foundation. Note: A rank of 1 is best, 50 is worst. The components of the Index are corporate tax, individual income tax, sales tax, unemployment insurance tax and property tax.
Albie Casino Educational Background
Nevada's tax structure continues to be one of the least burdensome on the average citizen in the nation for the following reasons:
- Residents pay very low per capita taxes.
- Property taxes in Nevada are far lower than most states, and tax abatements that favor residential homeowners have widened the gap between classes of taxpayers.
- Tourists pay a significant portion of the sales tax.
Unlike other states such as California, Nevada does not have a corporate or personal income tax. Because of the gaming industry in Nevada, many of the additional taxes imposed on individuals and businesses in other states are not imposed in Nevada. Some of these taxes include:
- Personal income tax
- Corporate income tax
- Sales tax on food
- A general admissions tax
- Bank excise measured by income
- Bank share tax
- Special intangible tax
- Franchise tax on income
- Inventory tax
Source: Nevada Taxpayers Association.
It Doesn't Stop With Gaming Taxes...
Hotel-casino companies continue to hold the top spots as Nevada's largest property taxpayers. In Clark County, seven of the top ten appraised taxpayers were hotel-casino operating companies, including the state's largest property taxpayer, MGM Resorts International which has an appraised property value of $10.7 billion. In Washoe County, four of the top ten appraised taxpayers were hotel-casino operating companies. Peppermill Casinos Inc. was the top property taxpayer in Washoe County with an appraised property value of $291.8 million. Statewide, in fiscal year 2018, six of the top ten appraised taxpayers were hotel-casino operating companies when accounting for property taxpayers from other counties within the state.
Casino Education
Largest Ad Valorem (Property) Taxpayers
| Taxpayer | Assessed [1] | Appraised [2] | |
|---|---|---|---|
| Clark County | |||
| 1 | MGM Resorts International | $3.73 B | $10.66 B |
| 2 | Caesars Entertainment Corp. | $1.98 B | $5.66 B |
| 3 | NV Energy | $1.81 B | $5.18 B |
| 4 | Las Vegas Sands Corp. | $963.35 M | $2.75 B |
| 5 | Wynn Resorts Limited | $935.23 M | $2.67 B |
| 6 | Station Casinos Inc. | $738.56 M | $2.11 B |
| 7 | Boyd Gaming Corp. | $484.67 M | $1.38 B |
| 8 | Howard Hughes Corp. | $435.63 M | $1.24 B |
| 9 | Eldorado Energy LLC | $417.75 M | $1.19 B |
| 10 | Nevada Property 1 LLC | $379.17 M | $1.08 B |
| 11 | Hilton Grand Vacations | $283.80 M | $810.85 M |
| 12 | Picerne Real Estate Group | $246.54 M | $704.39 M |
| 13 | General Growth Properties Inc. | $201.87 M | $576.76 M |
| 14 | Universal Health Services Inc. | $197.09 M | $563.12 M |
| 15 | Southwest Gas Corp. | $196.07 M | $560.19 M |
| 16 | Molasky Group of Companies | $190.42 M | $544.05 M |
| 17 | Switch Communications | $187.03 M | $534.37 M |
| 18 | Harsch Investment Properties | $171.20 M | $489.13 M |
| 19 | Ruffin Companies | $163.46 M | $467.03 M |
| 20 | American Casino & Entertainment Properties LLC | $158.60 M | $453.13 M |
| Washoe County | |||
| 1 | Peppermill Casinos Inc. | $102.15 M | $291.84 M |
| 2 | Apple Inc. | $79.56 M | $227.32 M |
| 3 | Icon Reno Property Owner Pool 3 NE | $67.14 M | $191.83 M |
| 4 | Golden Road Motor Inn Inc. | $48.26 M | $137.88 M |
| 5 | Circus & Eldorado Joint Venture | $44.56 M | $127.31 M |
| 6 | MPT of Reno LLC | $42.04 M | $120.11 M |
| 7 | AGNL Slots LLC | $30.57 M | $87.36 M |
| 8 | Red Sparks SPE LLC | $28.10 M | $80.28 M |
| 9 | Gage Village Commercial Development | $27.60 M | $78.85 M |
| 10 | Lennar Reno LLC | $27.11 M | $77.45 M |
| 11 | Hyatt Equities LLC | $26.86 M | $76.75 M |
| 12 | Northwestern Mutual Life Insurance | $24.82 M | $70.92 M |
| 13 | Icon Reno Property Owner Pool 6 WE | $23.78 M | $67.95 M |
| 14 | Toll South Reno LLC | $21.30 M | $60.86 M |
| 15 | Toll NV Limited Partnership | $20.04 M | $57.27 M |
| 16 | Charles River Laboratories Inc. | $18.02 M | $51.47 M |
| 17 | Wal-Mart Real Estate Business Trust | $17.98 M | $51.38 M |
| 18 | Renown Health | $16.93 M | $48.37 M |
| 19 | G&I VII Reno Operating LLC | $16.92 M | $48.33 M |
| 20 | Meadowood Mall SPE LLC | $16.87 M | $48.21 M |
Casino Education
Sources: Clark County's Assessor's Office, Secured and Unsecured Tax Rolls; Washoe County Assessor's Office, Real Property Assessment Roll. Notes: [1] Assessed value reflects 35 perfect of appraised value. [2] Appraised value reflects the cash value of land and replacement cost of improvements.
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